Ping — Support

How Account & Recovery Work

When creating an account, users provide:

• Date of birth — used for age checks and to comply with children's privacy rules.
• Personal memory question — a phrase or event only the user knows; used to help recover access to the account.

Note: These fields are used only for account creation and recovery in v0.0.1; we do not require a phone number for account creation.

Temporary Code System & Phone Structure

Ping uses a temporary, system-generated phone code to help users connect without revealing their real Ping phone number. This provides privacy and keeps personal numbers private.

Phone format used in Ping examples:

1234-5678-(720)

The first two segments (e.g. 1234-5678) are the main system-provided number. The number in parentheses at the end — e.g. (720) — is an abbreviated state code or extension used only for routing / display; it does not expose a user's real personal phone number. Example: (720) indicates a Colorado-based extension.

Saving a Ping Number in Your Address Book

When you save a Ping number to your phone contacts, make sure to label it as Ping instead of using the default options like Mobile, Work, or Phone. This helps the app recognize Ping numbers in your address book, so you can easily select who you want to message.

Save it using your phone’s normal number format, for example:

(123) 456-7720

The app will automatically convert the number into its Ping format. Example: 1234-567 (720). The code in parentheses at the end — e.g. (720) — is the abbreviated state code. Learn more about extensions here.

Privacy & Data

We collect the minimal data required to operate the app (messages, DOB, a recovery phrase, and diagnostic logs). We do not sell user data. See our full Privacy Policy.